This policy describes how we will use your personal data when you buy our products and services or visit our website at www.hansoncaravans.co.uk
We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data we hold about you and to control how we use it is also explained.
We are Hanson European Caravan Transport Ltd, a company registered in England and Wales under the registration number 05793712. Our registered office is at Gateway Business Park, Broad Lane, Gilberdyke, Hull, HU15 2TS.
You can contact us at:
- in writing at Hanson European Caravan Transport Ltd, Gateway Business Park, Broad Lane, Gilberdyke, Hull, HU15 2TS
- by emailing to [email protected]
Information that we may collect from you:
- You may contact us by filling in forms on the website or by corresponding with us by telephone or email
- Information may include your name, address, email address, telephone numbers and financial information
- Your interests in relation to Hanson products and services
- Demographic information such as preferences and interests
We also gather general information about the use of our website, such as which pages users visit most often, which services are of most interest. We may use this information to personalize the way our website is presented when users visit, to make improvements to our website and to ensure we provide the best service for users.
We will never sell our Customer data to other organisations for marketing purposes. We will not sell, distribute or lease your personal information to third parties for their control unless we have your permission, or we need to do so to fulfil a contractual obligation to you or as required by law to do so. Where we do seek your permission, we will name the relevant third party at the time we seek such permission from you and any such permission shall be limited to that third party.
Sharing data with third parties
To make services available to you, we may need to share your personal data with some of our service providers;
- Contract with a third-party haulage company or engineer to make a delivery or provide our services to you
Where we share personal information for these purposes, we put controls in place to ensure that your personal information is only used for the purpose intended. Where we want to allow third parties to process or control your personal information for other reasons, we will inform you and, if necessary, seek your consent to share information with them. Where we have asked for your consent for a purpose, this consent may be withdrawn by you at any time.
Other Third Parties
We may share your data with:
- Credit reference agencies where necessary
- Agencies that check driving licenses and other qualifications
- Government bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so
- To comply with our legal obligations
- To exercise our legal rights (e.g; in court cases)
- For the prevention, detection, investigation of crime or prosecution of offenders
- For the protection of our employees and customers
- Customers who require the identity and qualifications of employees who will be visiting sites of a sensitive nature e.g; airports, ports or providing qualified employees where there is a requirement to check those qualifications
Legal basis and purpose for processing your personal data
As well as our privacy promise to process your data we must have a lawful basis to do so. The lawful basis will depend on the type of personal information you provide and includes the following:
- It is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract
- It is necessary for compliance with a legal obligation
- It is necessary to protect your vital interests
- It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us
- It is necessary for the purposes of legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data
- You have given your consent to the processing of your personal data for one or more specific purposes
How we use your information
- To manage our relationship with you or your business, internal record keeping and account management
- To deliver the products and services you have requested from us
- To undertake a credit or other financial checks on you where appropriate
- To enable us to check and verify your identity
- To collect and recover money that is owed to us
- To improve our services and to grow our business
- To provide personalized communications
- To develop and carry out marketing activities
- To communicate with you about our products and services
- To obey laws and regulations that apply to us
- To respond to your enquiries
- To respond to complaints and seek to resolve them
- In response to legal and regulatory requirements
- For purposes of internal training, audit and compliance checking
- To carry out driving license checks and to check other qualifications
Where we collect personal information from
This section lists the places where we get the data that counts as part of your personal information. Data you give to us:
- When you order goods or services from us
- When you talk to us on the telephone
- When you use our website
- E-mails and letters
- Payment and transaction data
- Social Networks
- Legal or insurance claims or other documents
- Job applications and C. V’s
- Documents and forms that you are required to complete as part of your employment with us
- Documents that you are required to complete as part of providing a service to us
- Documents and reports that are completed in relation to the work that you do for us, e.g; reviews, discipline & grievance procedures, risk assessments etc.
If you choose not to give us your personal information
- We may need to collect personal information by law, or to enter into or fulfil a contract that we have made with you.
- If you choose not to give us this personal information, it may delay or prevent us from fulfilling our contract or obligation with you or doing what we must do by law. It could mean that we cancel a product or service you have with us, or that we cannot employ you.
We sometimes ask for information that is useful but not required by law or contract. We will make this clear when we ask for it. You do not have to give us these extra details and it won’t affect the services you have with us.
We use programs such as Google Analytics to help us find out:
- How many people visit our website
- Which pages and parts are most popular
- How long people spend in each area of our website
- What information people are looking for
These insights help us understand what customers want from our website and how we can improve the website in the future.
- Browser types
- Operating systems
- Third party sites that direct you to us
- The time and date of a visit
- Cookies are an essential tool in the development and maintenance of a website. By collecting small amounts of information, it gives us feedback, insight and understanding into our customers’ site visits. By tracking our websites performance in this way, we can successfully deliver the products and services you are looking for, improve navigation and usability ultimately creating a safe, secure environment for you to browse in.
- If you don’t allow cookies to be used, then you may have restricted access to some features on our website. It will also mean your user journey won’t be tracked so any opportunity to improve your on-line experience with us will be lost.
Our website may contain links to enable you to visit other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
- If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records and deal with your account efficiently and correctly.
- We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who keep a record of that information. This is not a credit check and your credit rating will be unaffected.
- The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic and managerial procedures to keep safe the information we collect online.
- We use a secure server when you contact us via our website. Appropriate measures are in place to ensure that the personal information disclosed to us is kept secure, accurate and up to date. We will ensure that your personal information is kept only for as long is necessary for the purposes for which it is collected and is securely destroyed in accordance with our data retention and disposal policy,
- Where a third party is processing your data on our behalf, we will take steps to ensure that such third party gives us commitments that it will process your data in line with EU law. If a third party is in a non-EU country that does not have data protection laws equivalent to those in the EU, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure. This will generally involve ensuring that such third party agrees to sign up to a formal legal agreement committing them to comply with standards equivalent to those in the EU.
How long do we hold your information for?
- The time for which we keep information varies according to what we use the information for. Unless there is a specific legal requirement for us to keep information, we will keep your information for as long as it is relevant and useful for the purpose for which it was collected.
- Where we are using your personal information to send you marketing information we will generally retain that information for marketing purposes for two years from the point of the last order or quote that you requested from us. We will retain relevant account information for eight years in line with legal tax and contract requirements.
- In the case of unsuccessful job applicants and unsolicited C.V’s, we will generally hold your application and supporting documentation for a period of twelve months from the date of the application.
- If you are an employee and leave our employment we will retain your information for a period of seven years, but information to do with pensions will need to be kept for your life time. We will not retain your information for longer than necessary for the purposes set out in this policy.
- You are entitled to request that we erase your personal information at any time, e.g; when you cease to been active customer of ours. Whilst we will generally seek to comply with your request, there will be circumstances where we are entitled to retain such personal information, e.g; in respect of legal claims or to ensure that any activity on your account, monies owing, may be resolved.
Controlling your personal information
You may choose to restrict or control the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website or elsewhere, ensure that you do not tick any box requesting permission to use your personal information for specific purposes, e.g; marketing, or in the case of ‘opt-out’ consents relating to electronic communications, ensure that you untick the relevant box.
- If you believe that we are holding personal information which is incorrect, out of date or incomplete and wish for that to be corrected
- If you wish for your personal information to be erased from our systems (however there may be a specific legal requirement or other legitimate reason for us to continue to keep your information)
- If you wish for us to transfer your personal information to a third party, we may provide you with your personal information which is held by us for you to pass to that third party, or we may be able to transfer it to the third party directly if you wish for us to do so.
Where you are an active customer of ours, we may direct market you by post or telephone on the basis that we consider we have a legitimate interest in marketing to you in this way and that it does not substantially impact on your privacy. You have a right to object to this at any time and may request that we cease to contact you for direct marketing in this manner at any point. We will comply with any such request.
If you want to remove consent, request that we cease contacting you for direct marketing purposes or request erasure or transfer of your personal information, you may do so at any time by writing to us at Data Information Officer, Hanson European Caravan Transport Ltd, Gateway Business Park, Broad Lane, Gilberdyke, HU15 2TS or email [email protected]co.uk or by telephone 01759 306036.
If you believe that any information we are holding on you is incorrect, out of date or incomplete, please write, email or call us as soon as possible, using the details above. We will promptly correct any information which is found to be incorrect. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
How to complain
You have the right to complain to the regulator, and to lodge an appeal if you are not happy with the outcome of a complaint.
In the UK this is the Information Commissioner’s Office. Find out on their website how to report a concern. (https://ico.org.uk/concerns/)
Last updated: May 2018